Bright Horizons

If you love the tuition and would like to book additional sessions, please go back to your Bright Horizons Back-Up Care Portal to spend more credits on virtual tuition. We will be in touch when your credits are close to coming to an end. We will then confirm when your re-booked credits have been received.

We would love to welcome you to an Explore Learning standard membership, which is payable by direct debit.

You are able to move to a standard membership if:

- Your credits aren’t renewing for 3 months or longer

- You no longer want to use your credits for virtual tuition

- You no longer have access to virtual tuition credits

Please speak to your centre team should you wish to discuss monthly pricing and any of the options above.

Yes. Explore Learning is mapped to school curriculums; National Curriculum, Curriculum for Excellence, Northern Ireland Curriculum and the National Council for Curriculum and Assessment.

Every child has their own individual tutoring session with maths and English questions that are tailored to them and their specific individual learning needs. This means that siblings or children of the same household cannot share the same tutoring session. However, it is possible to have the same tutor for each of your children, based on tutor availability. These tutoring sessions will still be at different times.

Virtual tutoring credits cannot be used in conjunction with any other promotional offer or membership type, including in-centre tuition in Explore Learning's physical centres. If you are a family with multiple children looking to have tuition, it is possible to have one of your children attending in-centre sessions paid by direct debit and your other child attending online sessions paid by Bright Horizons credits. However, your children will be supported by two different Explore teams.

If you need to take a break from your sessions for a holiday or any other reasons, you can reschedule your sessions up to 12 weeks in advance on Member Portal. Please give us at least 48 hours notice. You cannot reschedule sessions to a date past your credit renewal date.

For the best availability, please reschedule as far in advance as possible.

Please note:

For 11 Plus/Entrance Exam or GCSE sessions, please contact your team directly.

You can’t reschedule a session if you’ve missed it. All sessions must be rescheduled in 48 hours advance of the session start time.  If you do not attend a session, you will not be entitled to receive a replacement session. Instead, you have 24/7 access to Compass, your smart learning tool, where your child can complete a session independently.

If you wish to reschedule your session, you can do this up to 48-hours before your session via your Member's Portal. If you cancel your session, you are letting us know that you will not be attending and you do not wish to reschedule. 

Your sessions need to be rescheduled at least 48 hours in advance. For best availability, we recommend rescheduling your sessions as far in advance as possible.

This will depend on our teams’ availability alongside yours as a family. Head to Member Portal where you can choose to check your tutor’s availability or view other tutor availability for your rescheduled session.

If you need to take a break from your sessions for a holiday or any other reasons, you can reschedule your sessions up to 12 weeks in advance on Member Portal. Please give us at least 48 hours notice. You cannot reschedule sessions to a date past your credit renewal date.

We understand that you may already have plans for the summer holidays which necessitate you taking a break. If for any reason you are unable to reschedule your sessions over the summer holidays, please contact your centre team who will be happy to help.

Please note, if you cancel your membership whilst you have remaining credits, then these sessions will become unredeemable and you cannot access them if you rebook with more credits in the future. 

It is always best to reschedule your session so your child can continue progressing towards their learning goals. However, we understand that sometimes there are circumstances which mean you can’t make your session and you may need to cancel. You can cancel your session on Member Portal. Please note, if you cancel your session, you are letting us know that you will not be attending and do not wish to reschedule this session.

Please contact your centre team if you wish to discuss this further. 

Keeping your child’s attendance consistent over the school holidays will support them with continuing to make progress. You can still attend sessions whilst you are abroad on holiday (not permanently). If you wish to do so, please speak to your Explore Learning Team.

If you are going on holiday and wish to reschedule or cancel your sessions, you have two options:

- Reschedule individual sessions up to 12 weeks in advance on Member Portal. Please give us at least 48hours notice. For best availability, please reschedule your sessions as far in advance as possible.

- Cancel individual sessions on Member Portal. Please note, if you cancel your session, you are letting us know that you will not be attending and you do not wish to reschedule. 

If you are looking to permanently change your session to another day or time, please contact your centre team, you can find their details here. 

Discover how you can use your Member Portal to manage your child’s sessions and to stay updated with their progress.

Whilst we recognise that some children may prefer to undertake sessions independently, a parent/guardian should remain nearby for the duration of any member’s session – to be available for feedback at the end and respond to concerns or emergencies throughout. We also advise that younger members and those with additional medical or educational needs are supervised at all times.

Full details on the responsibilities that we expect our members, their families and our staff to adhere to, to ensure everyone is kept safe when working online, can be read within our Online Safety Policy & Procedures.

Where parents or staff are concerned that a child may be vulnerable to or experiencing online abuse or exposure to inappropriate content when working online, they must follow company Safeguarding Procedures and report concerns immediately as advised.

Our English and maths tutors are energetic, high achievers who really want to make a difference to your child.

All our English and maths tutors are:

• Committed to education with high GCSEs, A-levels and degrees
• DBS checked and employed directly by Explore Learning
• Supported by expert managers and education advisors
• Champions of instilling self-belief
• Skilled at helping children to make progress and unlock the joy of learning

Children are unique in their own individual way. Your tutor will get to know your child’s learning habits, so will be the best person to advise you on how they can support your child. If you have any concerns or questions about this, you can speak to the Explore Learning team prior to booking.

Your sessions must be attended within 12 months from the date your most recent booking was made.

When you request virtual 1:1 tutoring through the Back-Up Care website, you exchange use of Back-Up Care for tutoring hours. At that point, the hours are credited to your tutoring account and any adjustments to your tutoring schedule will be managed with Explore Learning. You are unable to cancel your membership before your exchanged Back-Up Care has ended, or have your Back-Up Care uses returned to you, but you can re-schedule sessions with Explore Learning in the event you are unable to attend one.

Except for Ireland, we do not accept any international members. This includes existing UK members who are moving abroad on a part time, temporary or permanent basis. We do however permit online sessions to take place while abroad on holiday. Please inform your Explore Learning Team if you are residing in an international country.